What do I need to do to buy from Kessler Technologies?

To place an order online you need only a valid credit card and your complete customer information.  Certified funds such as a cashiers check or  money order are always accepted.  Please call us if you wish to pay by  certified funds.  By filling out our credit application you may also  be able to purchase by COD, Company check or your companies Purchase  Order.

What types of credit terms do you offer?

Kessler Technologies offers a wide variety of terms including:

·         Open accounts-Net terms or Company check for qualified customers

·         Cashier's check/COD/Money Orders

·         Credit Cards: Visa, MasterCard, American Express and Discover

Do you drop-ship?

Kessler Technologies offers a wide variety of shipping options including drop shipments, and custom packing slips. So not only do we drop ship, but we can use your own logos to create custom packing slips making it look as though the product shipped directly from you. We can also ship internationally blind using your customized invoices and shipper number. We will as well take 3rd party shipping numbers for use in blind shipments.

Will I have an dedicated sales representative?

Yes! At Kessler Technologies, we believe each customer deserves personal attention. You will be assigned a dedicated sales representative that will handle your questions, quotes and orders from the first time you call. Your account representative will work with you to process your orders quickly and efficiently. Your account representative will get to know your business and be able to help you find a mix of products that is right for your specific business needs.

I have a product I believe would be the perfect fit for Kessler Technologies to sell. How do I make that happen?

Kessler Technologies Product Management department handles all new vendor relations. They can be contacted at jody@kesstek.com .

I received a product that is not working properly. How do I return it?

Defective merchandise, unfortunately, is an inevitability. Fortunately, our customer service department is ready to assist you with your return. Contact them by calling (973) 810-5646 or email them at customerservices@kesstek.com

Please note that the following items may not be returned:

·         Discontinued items, Special Order items, and Consumables
·         Items for which manufacturers will not accept returns
·         Items not purchased from Kessler Technologies
·         Items which have undergone revisions w/out being assigned a new part # by the manufacturer

All returns must have the complete Return Authorization Number (RA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RA# is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons. All original packaging, materials, accessories, manuals and booklets must be returned with the product.

Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower.

All non-defective items returned are subject to a 20% restocking fee.

Kessler Technologies reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement.

I placed an order that has not arrived yet. How do I get a tracking number?

You can obtain a tracking number for your order by contacting your Kessler Technologies Sales Representative.

If you provide us with your email address then we will email you the following day the tracking number.

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